FAQ

What is shipping time?

Shipping time for our products ranges from 1 to 10 days (depends on the pincode) from the date of placing the order.

For more information shipping policy, check here.

Do we ship internationally ?

Currently, we only ship within India and do not offer international shipping. If we are unable to ship to your specific pin code, we will notify you via email.

Shipping charge?

We offer free shipping for prepaid order. Incase of cash on delivery orders we will charge Rs100 for shipping

For more information shipping policy, check here.

Do we do customization?

We do not offer customization services for our products.

Is COD option available?

Yes, Cash on delivery is available for orders up to Rs2000

For more information shipping policy, check here.

Is return available ?

While we generally discourage returns, if you receive a damaged product or the wrong item, you can request a return. Contact us for further assistance at elsaonlineshop.com@gmail.com 

For more information visit Return and refund policy.

Is cancelation of orders available?

Order cancellations must be made within 12 hours of placing the order since our products are made to order.

For more information visit Return and refund policy.