FAQ

What is shipping time?

Products will be shipped within 0-2 days of placing order.

For more information shipping policy, check here.

Do we ship internationally ?

yes, we offer international shipping, pls reach out on our email / message on Instagram for details.

Shipping charge?

We offer free shipping for prepaid order. 

For more information shipping policy, check here.

Do we do customization?

We do not offer customization services for our products.

Is return available ?

While we generally discourage returns, if you receive a damaged product or the wrong item, you can request a return. Contact us for further assistance at elsaonlineshop.com@gmail.com 

For more information visit Return and refund policy.

Is cancelation of orders available?

Order cancellations must be made within 12 hours of placing the order since our products are made to order.

For more information visit Return and refund policy.